STA SW FAQ’s
Short-term Accommodation and Assistance (STA) – Support Worker FAQ’s
Q. What do Participant’s pay for during their STA?
A. Roar Agency organises all accommodation, activities and food for Participant’s during their STA. This will be in the form of vouchers. We buy an array of vouchers depending on what each Participant requires. Usually there are dining vouchers, supermarket gift vouchers, a debit card and activity vouchers/tickets.
Q. What if I choose to buy incidentals?
A. If you choose to buy any incidentals this will come at your own cost.
Q. How will I know the details of a Participant’s STA?
A. All details regarding a Participant’s STA are sent to them via email. The Participant you are supporting can forward these details onto you as they may require your assistance.
Q. If I am providing supports over-night will I get my own room?
A. If you are required to stay overnight whilst providing supports on an STA you will be provided with your own room. This could be in the form of your own room within an apartment or a separate hotel room/apartment. Please ensure you speak with the Participant you are supporting prior to accepting an STA shift to ensure you both have a clear understanding of expectations.
Q. What are my insurance obligations?
A. External Support Workers are responsible for ensuring they hold an up-to-date insurance policy for the work they provide. Roar Agency will require a copy of your Certificate of Currency with the following coverage
– Public & Products Liability – minimum $10,000,000
– Professional Indemnity – minimum $1,000,000
Q. What happens if there is an emergency whilst I am providing supports?
A. In the event of an emergency call 000. For any ticket/activity related matters please contact 1300LIMITLESS (1300 546 485 377) and an on call staff member will take your call.
Q. How do I invoice for the supports I have provided?
A. You will need to provide a quote for support services to the Participant prior to the STA. On completion of the STA you should send an invoice to the Participant, and they will pass this onto their Roar Agency consultant. Roar Agency will pay your invoice on the Participants behalf once funds have been received from the Participant (if self-managed) or their Plan Manager (if plan managed). Please note that Roar Agency is not liable to cover the cost of your invoice if a Participant’s funds don’t cover it.
Q. What does the daily total that I can invoice include?
A. The daily total you can invoice includes; your hourly rate, any kms travelled, meal allowance and your sleep over allowance. Please see an example break down below;
| SUPPORT ITEM | SUPPORT WORKER COSTS ALLOCATED |
| STA 1:1 Weekday | $35.00 x 16 Support rate/hours $50.00 Sleep over allowance per night $50.00 Meal/Vehicle allowance per night Total maximum amount: $660.00 |
| STA 1:1 Saturday | $47.00 x 16 Support rate/hours $50.00 Sleep over allowance per night $50.00 Meal/Vehicle allowance per night Total maximum amount: $852.00 |
| STA 1:1 Sunday | $59.00 x 16 Support rate/hours $50.00 Sleep over allowance per night $50.00 Meal/Vehicle allowance per night Total maximum amount: $1,044.00 |
| STA 1:1 Public Holiday | $67.00 x 16 Support rate/hours $50.00 Sleep over allowance per night $50.00 Meal/Vehicle allowance per night Total maximum amount: $1,172.00 |
*You can only bill for the support hours that you provide. The table above is the total maximum amount that you can bill per day.
Q. How do I create an invoice?
A. Please see below a template invoice;
Participant Name:
Invoice Due Date:
Invoice Number:
Your Name/Company:
ABN:
Email address:
| Item | Description | Quantity | Unit Price | Tax Rate | Total |
| 04_104_0125_6_1 | Access Community Social And Rec Activities – Weekday Daytime – 04_104_0125_6_1 | 5 | $35.00 | GST Free Income | $175.00 |
| 04_105_0125_6_1 | Access Community Social And Rec Activities – Standard – Saturday – 04_105_0125_6_1 | 5 | $47.00 | GST Free Income | $235.00 |
| 04_106_0125_6_1 | Access Community Social And Rec Activities – Standard – Sunday – 04_106_0125_6_1 | 5 | $59.00 | GST Free Income | $295.00 |
| 04_102_0125_6_1 | Access Community Social And Rec Activities – Standard – Public Holiday – 04_102_0125_6_1 | 5 | $67.00 | GST Free Income | $335.00 |
| Total: | $1,004.00 |