Feedback & Complaints

National Care Manager

Greg is our National Care Manager and is available to discuss any concerns or feedback you may have – we value your opinion.

You can view our Complaints Policy by selecting this link.

If you prefer to make a complaint anonymously, we will treat these with the same priority as other complaints.

If you dont feel comfortable discussing your complaint with Greg, you can contact another Director or Roar Agency.

Furthermore, you also have the right to make a complaint to the NDIS Quality and Safeguards Commission.

All complaints at Roar Agency are managed by Gregory Lacy, National Care Manager.

Complaints can be received verbally by calling 0408 568 213 or in email at